PRIVACY STATEMENT:
YOUR PERSONAL INFORMATION – GENERAL DATA PROTECTION REGULATION (GDPR)
The GDPR brings new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.
Who I am and how to contact me:
Leah Francis-Lucy/Zephyr Therapies
M: 07789 737408
Data Controller Contact Details:
Leah Francis-Lucy (as above).
The Purpose of processing Client Data:
In order to give a professional standard of treatment, I need to gather and retain potentially sensitive information about your medical history. I will only use this information in order to assess and provide the correct treatment plan, and for any related aftercare recommendations which I may offer you. I take basic contact details and will only use these to contact you about your appointment or any other relevant information related to your treatment. All contact details are retained securely.
Lawful Basis for holding and using Client Information:
As a full member of the Complementary Medical Association (CMA), I abide by their high standards of ethics, and abide by their Code of Practice. The lawful basis under which I hold and use your information is:
a) my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.
b) for legal reasons (to abide by my insurance and provide evidence of treatments for future medical and legal reference.
What information I hold and what I do with it:
In order to give professional treatments, I will need to ask for and keep information about your health and medical history. I will only use this to inform the treatments I provide, and any advice I give as a result of your treatment. The information to be held is:
1)Your contact details. 2) Medical history and other health-related information (which I will take from you at first consultation, and at subsequent treatments) 3) Treatment details and related notes (which I may take after subsequent treatments).
I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent. Note: If I am contacted by a C19 Contact Tracer (Track and Trace), for the purposes of identifying clients who I have treated within a certain time frame, I am legally bound to provide these contact details.
How Long I Retain Your Information for:
I will keep your information for the following periods:
Law regarding children’s records: for which I am required to keep my records until the child is 25, or if 17 when treated then until they are 26
My Insurance; for which I am required to retain information for 8 years after the last treatment of all adults.
I will not transfer your data outside the UK without your consent, although you need to be aware that my email provider, hotmail (outlook) MSN, are based outside of the UK. They have committed to complying with all applicable privacy laws, including the GDPR.
Protecting Your Personal Data:
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you give me in your first contact with me, and during our first consultation, in relation to:
Your appointment, relevant information about your treatment, or information related to your medical history.
Your Rights:
GDPR gives you the following rights:
The right to be informed:
To know how your information will be held and used (this notice).
The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information
The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found on the ICO’s website.
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at: www.ico.org.uk
Therapists Rights:
Please note:
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist will not be able to treat you.
Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.